We’re Here to Help
Our chat is safe, private, and secure. Trained advocates are available to respond Monday-Friday, 8:00AM-5:00PM.
We understand that reaching out for help can be intimidating. If you’re ready to seek help but it’s not safe for you to talk on the phone, or if making a phone call isn’t something you’re comfortable with, our live chat option may be helpful. You get the same confidential options counseling and support as you do when you contact New Beginnings by phone.
Privacy and Security
Our chat service is end-to-end encrypted. This means that only you and your New Beginnings advocate can read the contents of the messages being sent.
The contents of the messages do not get saved anywhere on your device, once you’ve closed your browser window or a message has hit its expiration date, that message will be completely gone. The only exception to this is if you choose to take a screenshot of your conversation. For your privacy and safety, we do not recommend taking screenshots.
There is no technology that can prevent information from being read on a device that has a virus, malware, spyware, etc. installed on it.
If you believe your device has been compromised or your internet use is being monitored, please use a different device from a secure internet connection or contact us via our 24-hour support line at 1.866.841.6247.